At Essen Health Care, we take the confidentiality and protection of our patients’ medical records seriously. We offer several convenient ways for patients, healthcare providers, and authorized third parties to securely request records.
Please note: A written request is required before processing. Verbal requests will not be processed.
As a patient, you have the right to access your medical records. Here is how:
If you identify erroneous, inaccurate or incomplete information within your medical record, you have the right to request an amendment or correction to the medical record content.
Example: If a diagnosis or medication in your record is inaccurate, you can request a correction.
Requests for amendments/corrections to health information may take up to 60 days to process and we will send our approval or denial of your request in writing. If more time is needed, we will also notify you in writing.
Please email us at MR@essenmed.com, with "Amend Records" as the email's subject line.
Please Note: This does not apply to any change in demographic information such as name, address, phone numbers, etc. Please contact any of our offices to update this information.
You may ask for a list or an accounting of certain disclosures of your health information that we have made over the past six years.
Example: You can see if your health information was shared with public health agencies or for legal purposes without your authorization.
Please note:
Please email us at MR@essenmed.com, with "Accounting of Disclosures" as the email's subject line.
You can ask us to communicate with you about your health in a specific way or at a different location to protect your privacy.
Example: You may request that we send bills to a P.O. Box instead of your home address or contact you by email instead of phone.
Please email us at MR@essenmed.com, with "Request for Confidential Communication" as the email's subject line.
You may ask us to limit how we use or share your health information for treatment, payment, or healthcare operations.
Example: If you pay for a procedure and do not want your insurance company to be informed, we will honor your request not to disclose that information.
Please email us at MR@essenmed.com, with "Request a Restriction" as the email's subject line.
Healthcare providers may request medical records by completing our online submission form. The request must include either a formal letter on official letterhead or a completed and signed Authorization to Release Medical Information form, and must clearly provide the patient’s full name, date of birth, whether the entire record or specific portion(s) are needed, where the records should be sent, and the best contact information in case we need to follow up. Please ensure all information is printed clearly and fully completed before submission.
Any third-party requestors for patient records must email us at MR@essenmed.com and include all supporting documentation. The request must clearly include the patient’s full name, date of birth, whether the entire record or specific portion(s) are needed, where the records should be sent, and the best contact information in case we need to follow up. All information must be clearly printed and complete to ensure timely processing.
There is no fee for patients to access their records in their patient portal. Fees may apply for any other release methods. Fees for medical records requests vary based on the type and purpose of the request. While records shared directly with healthcare providers for continuity of care are typically provided at no cost, other types of requests—such as those from legal representatives, insurance companies, or for personal use—may be subject to processing and copy fees. All requests are processed in accordance with applicable federal and state regulations and are generally fulfilled within a standard timeframe following receipt of a complete and valid authorization. Requestors will be notified in advance if any fees apply.
To ensure the fastest and most secure processing of medical records requests, we kindly ask that all requests be submitted through our online submission form. This method allows us to efficiently track, verify, and respond to requests while maintaining patient confidentiality. Requests sent via email, fax, or postal mail require additional time to process. We appreciate your cooperation in using the online submission form to help us serve you better.
For additional methods of contact, please see below:
Medical Records | Contact Information
Email: MR@essenmed.com
Fax: (646) 461-2305
Mail:
ATTN: Medical Records
2626 Halperin Avenue, 2nd Floor
Bronx, New York 10461